As a practice, we meet routinely with our Inspire Patient Group to discuss themes from patients and make improvements to our services.
As our new appointment system has now been in place for a month, we met with the IPG to give us feedback from their population list of patients registered with IPG on how the system is working.
We found lots of positives with the service from patients at the practice, though we were aware of some teething issues.
With their guidance on what patients want, we helped implement a better and more in-depth 'How-To' guide and what happens with your request when accessing through our website.
You can now see more information about how to request appointments, obtaining an urgent appointment when our form has been closed off for the day, better signposting and direct links to other services that can help and how to obtain an evening and weekend appointment for those patients that need them.
The IPG regularly share their updates with the practice and you can join them and help your voice be heard by asking to become part of the IPG.
Their e-mail address is firstname.lastname@example.org
Please note, the IPG is not part of Inspire Health and is a group with around 1000 active patients at the practice who collaborate and work alongside the practice. The IPG hold bi-monthly face to face meetings with some able to join remotely, or simply join to get up-to-date meeting notes.