Please order your repeat medication requests in one of the following ways:

• Via on-line ordering, our reception team can provide a user name and password. Please bring photographic ID to facilitate this.
• Via the new Medicines Order Line, telephone 01246 588860. A dedicated and trained member of staff will discuss your individual needs, any queries and process your prescription.
• Using your paper prescription order form and delivering this to the practice.

You can nominate a preferred pharmacy, and we will send your prescriptions there if this has been requested, but you should order the medicines yourself via one of the methods listed above.

On-line ordering and the medicines order line are the safest and most efficient methods for patients to order repeat prescriptions.

Please allow 2 working days for processing within the surgery.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.35
• 12-month prepayment certificate (PPC): £108.10
• 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.